Privacy Statement

KC Commercials is committed to respecting and protecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

It is the intention of this privacy statement to explain to you the information practices of KC Commercials in relation to the information we collect about you.

Please read this Statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

KC Commercials are a standout commercial vehicle service and repairs specialists, who cater to some of the industries biggest customers in the ADR Sector.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted directly here:

1. PERSONAL DATA COLLECTION

1.1 We may collect and process personal data in the following ways:

  • When contacted directly via our websites or via our customer services department to request information about our services.
  • By purchasing a product or a service directly from us.
  • When permitted contact details are transferred from one of our Accounts/Services team.
  • When permitted companies or business partners transfer personal data to us.
  • When permitted personal data is secured via other sources.

Note:

(a) Never provide personal data on behalf of someone else unless they have reviewed this Privacy Policy.
 
(b) Persons under 16 years of age should not provide any personal data without consent from a parent or guardian.

Personal data: This is data supplied to us when a data subject provides personal data via our website/s or our social media pages or by corresponding with us by phone, email or otherwise, and is provided entirely voluntarily. The data may include a person’s name, contact details (such as phone number, email address and postal address), enquiry details and an opinion of our services.

We may automatically collect personal data from our web servers as part of standard details relating to browser and operating systems, additional personal data may be automatically collected from our website, to include pages visited and the date of visit. Personal data may also be automatically collected for security reasons, e.g., to identify attacks on our website, this may include data relating to the Internet protocol (IP) address assigned by an internet service.

This information may include: 

Personal data collected application for Service or previous work carried out by our team. The personal data collected may include a person’s name, postal address, contact information, telephone number, email address, or any other personal information collected during the servicing or repairing of the vehicle.

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

2. HOW PERSONAL DATA MAY BE USED

In order for us to provide you Maintenance, Fabrication, Tank Testing or Meter Calibration Service. KC Commercials need to collect personal data Maintenance service due or Test cert expiries, etc.
Our reason (lawful reason) for processing your data under the GDPR is:

2.1 Where we are required to perform a contract

We may use and process personal data where it is necessary for the performance of a contract for the following purposes:

a) entering a contract for On-site Service.
b) entering a contract for the maintenance of a motor vehicle.
c) to exchange information for accounts/billing.
d) to allow for the provision of third-party breakdown services by our service provider.

2.2 Where required to comply with Legal Obligations

We may use personal data to comply with our legal obligations in, (a) assisting a Garda Síochána, or any other public authority or statutory authority for the purposes of criminal or other related investigations, (b) to enable legitimate identification in complying with our legal obligations, and (c) to verify the accuracy of the data that we hold. 

2.3 Where there is a Legitimate Interest

We may use and process personal data where it is necessary for us to pursue our legitimate interests as a business, and where our reasons for using it outweigh any prejudice to data protection rights, as follows: 

  • for market research to ensure continued improvements in the products and services that we provide.
  • to administer our website and for internal operations, including troubleshooting, testing, statistical purposes.
  • for the prevention of fraud and other criminal activities.
  • to correspond and communicate in legitimate matters.
  • for network and information security for us to take steps to protect data against loss or damage, theft, or unauthorised access.
  • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings.
  • for general administration including managing queries, complaints, or claims and payment issues or Requests.

In any event, KC Commercials are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

KC Commercials will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

3. THIRD PARTIES WHO MAY PROCESS PERSONAL DATA 

We may pass your personal data on to third-party service providers contracted to KC Commercials while dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with KC Commercials procedures.

If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your explicit consent unless we are legally required to do otherwise.
The third parties that we pass your personal data to are:

  • Contracted Suppliers
  • Service providers
  • Third party breakdown assistance
  • Administrative services
  • Accountants

We have issued all our third-party processors with a Data Processor checklist asking them GDPR specific questions.

If we transfer personal data to a third party or outside the EU, we as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.

4. DATA RIGHTS SUBJECT

KC Commercials facilitate you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access: you have the right to request a copy of the information that we hold about you.
  • Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing: where certain conditions apply to have a right to restrict the processing.
  • Right of portability: you have the right to have the data we hold about you transferred to another organisation.
  • <strong>Right to object: you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling: you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that KC Commercials refuses your request under rights of access, we will provide you with a reason as to why.

All the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.

5. RETENTION OF YOUR PERSONAL DATA

Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. KC Commercials will process personal data in accordance with our retention schedule. This retention schedule has been governed by our internal governance.

6. COMPLAINTS

If you wish to make a complaint about how your personal data is being processed by KC Commercials or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and KC Commercials data protection representatives Data Protection Officer / GDPR Owner.

7. CHANGES TO PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

8. CONTACT US

Your privacy is important to us. If you have any queries, questions, or comments regarding this Statement, please do not hesitate to contact us.